How long you have
Keeping an ad ($49): 7 days from the payment.
Monthly ads ($99 a month): 7 days from each monthly payment.
The challenge ($80): 7 days from the payment.
150 credits for $50: 7 days from the payment.
60 credits for $20: 7 days from the payment.
How to ask
Email hello@cracked.app from the email you paid with, within your days. A person sends the refund through Stripe, to the card you paid with. Banks take 5 to 10 days to show it.
What a refund undoes
A refunded ad goes back to watch-only, with Cracked's mark, and isn't yours to use any more.
A refunded challenge or credit pack takes back the credits from it you haven't spent, and a refunded challenge closes the course. Its creator's link bonus is taken back too.
Creators earn no share on a refunded payment.
Stopping monthly ads isn't a refund: it stops the next payment, and you keep the month you paid for.
Talk to us
Email hello@cracked.app. A person answers.
Cracked is run by Nullware LLC, a New Mexico limited liability company. Post: Nullware LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA.