# Is Cracked real? Safety, age and your account

Who runs Cracked, what it never asks for, your age, your data, and a person to write to.

## Quick answers

- **Is Cracked a scam?** It's real: Cracked is run by a registered US company, with its Terms, Privacy and Refunds written down. Making ads with your AI is free, anything paid shows its price and waits for your yes, and you never need to share your sign-in code. Next: Terms, https://cracked.app/terms
- **How do I contact support?** Write to hello@cracked.app: a person answers. Next: write to hello@cracked.app.
- **Can I get a refund?** Yes, in full, within each payment's window: 7 days for a shop that buys an ad, 7 days for the challenge, 7 days for a credit pack. Write to hello@cracked.app from the email you paid with. Next: Refunds, https://cracked.app/refunds
- **Can I join if I'm under 18?** Cracked isn't for anyone under 13, and only people 18 or older can be paid. So under 18 you can't receive payouts. Next: write to hello@cracked.app.
- **How do I delete my account?** Email hello@cracked.app and a person deletes your account and what Cracked holds about you within 30 days. What you told Cracked about yourself you can clear at once in Settings → About you. Next: write to hello@cracked.app.

Cracked is a real business, and its promises are written down. Here's how to check, and how to reach a person.

- Cracked is run by a registered US company. Its name and address are on the [Terms](https://cracked.app/terms) page, beside [Privacy](https://cracked.app/privacy) and [Refunds](https://cracked.app/refunds).
- Making ads with your own AI is free, and so is a person's review of every ad. Anything that costs money shows its price first and waits for your yes.
- Every payment has a full refund window: 7 days for a shop that buys an ad, 7 days for the [challenge](https://cracked.app/help/challenge.md).
- You sign in with a code sent to your email. Never share that code with anyone, including someone who says they're from Cracked.
- Nothing on Cracked promises you'll earn anything: you're paid when a shop buys your ad ([how you earn](https://cracked.app/help/earning.md)).

## Your age

Cracked isn't for anyone under 13. To be paid you must be 18 or older and say so in Settings.

## Your account and your data

- Email hello@cracked.app to see what Cracked holds about you, fix it or delete it, your whole account included. A person does it within 30 days, keeping only what payment and tax law require.
- Settings → About you → “Delete everything about you” clears what you told Cracked about yourself at once.
- A shop's ads are made from its own public pages, photos and reviews. If something in them isn't the shop's to use, write and Cracked stops using it.

## Talk to a person

Write to hello@cracked.app. A person answers.

In the app: Terms, https://cracked.app/terms

Related:
- [Your account and payouts](https://cracked.app/help/payouts.md): How cleared money reaches you, and how to sign out, change your email or leave.
- [For shop owners: an ad made for your shop](https://cracked.app/help/shop-owners.md): Someone made an ad for your shop: what it is, what it costs, and how to say no.
- [Your first ad](https://cracked.app/help/first-ad.md): How your AI writes an ad, Cracked makes it, and a person checks it.
- [Cracked words](https://cracked.app/help/words.md): The words Cracked uses, each in one line.

All help: https://cracked.app/help.md